Incoho brings a wealth of experience in all aspects of working capital
management, database management, and customer service. There are several
reasons why Incoho can provide its customers significant value, and these
Seasoned Management and Experience
Incoho has over 10 years of experience in managing, integrating, and
analyzing customer databases, and providing an efficient collection
methodology to ensure the highest yield. We provide full-service solutions
tailored to meet our customer's needs.
To maximize yield, Incoho has developed the best-in-class collection
methodology that has been proven successful for the following reasons:
- Quality Staff
We apply rigorous recruitment and hiring procedures to ensure only
top quality call center collection staff, leveraging a highly selective
250:1 applicant to hire ratio. Qualified applicants undergo a structured
evaluation of information collected from panel interviews, actual online
job simulations, and a comprehensive background reference checks. The
interview process provides information on the applicants behavioral
patterns that can be used to accurately plan for their future work
- Extensive Training Program
All call center agents and team leaders receive an initial four weeks
of best-in-class training patterned after a program developed jointly by
AT&T and Purdue University, College of Call Center Excellence. All
Incoho staff receive a minimum of four hours per month of ongoing
and specific client training that focuses on improving skills to exceed our
customer expectations consistently.
- Custom Collection Practice
Incoho spends a significant amount of time developing a custom set of
collection practices and policies, such as agent scripts, decision tree,
exceptions, etc., for the client's specifications. We constantly seek to
custom-fit our processes to match exactly what would work best for our
client's unique needs. This involves personal interviews with key manages
and completing a thorough analysis of the collection database.
- Courteous, Professional Staff
Incoho prides itself on the courtesy and competence of its professional
staff whether they are on an AR management engagement or a
telemarketing campaign. Treating debtor with respect increases the
likelihood of paying. Our staff are well-oriented on various state and
federal collection regulations, including the Fair Debt Collection
Practices Act (FDCPA), as well as the Health Insurance Portability and
Accountability Act (HIPAA). Our telemarketing agents are highly
professional as well and are very conscious and compliant with Do Not
Call (DNC) Lists.
- Solutions Oriented Collection Methodology
Incoho solutions allow for accurate tracking and timely monitoring of
various payment options, and can be accessed by an authorized or
designated personnel remotely from our secured network.
- Ease of payment
Incoho collection agents can accept all payment options, such as
personal checks or credit cards, to maximize collection yield.
- Performance Metrics
Incoho's real time, web-based reporting capability allows our clients to
access information on the progress of our Agents performance, or
ongoing results of a particular campaign. Internally, our collections
staff are also continuously measured on their individual or group
performance to identify strengths and weaknesses.
- Low Attrition Rates
Incoho exerts effor to attract and retain a highly talented roster of
collection officers and telemarketing agents. Group activities such as
sports and group dinners are very frequent occurrences as a means of
fostering camaraderie and relieving stress on the part of the agents.
Regular company bowling and basketball games are hosted as well as